BSOD Help Request Posting Instructions
Windows 11 - 10 - 8.1 - 8 - 7 - Vista
2. Download the correct Sysnative BSOD Dump + System File Collection App for your operating system and save it to you desktop by going to the Downloads folder and either copying and pasting it to your desktop or dragging the file to your desktop screen.
IMPORTANT NOTICE: Some Firefox users have experienced issues when attempting to download the app. If you encounter this problem, please try using a different browser to complete the download.
3. Run the Sysnative application by right clicking on the .zip file and clicking extract or by dragging the application out of the zip file onto the desktop. Then double click on the application to open it.
You may get a Microsoft Defender Smartscreen popup this is Ok to continue just click on More Info then click on Run Anyway to and you may get a User Account Control popup as well click Run. A command prompt type screen will open up and begin gathering information to help diagnose your BSOD issue. When it has completed:
There are two outputs from the Sysnative application that are:
[*]A zip file: SysnativeFileCollectionApp.zip
[*]A text file with posting instructions that contain the following:
Quote:We're all done! You should find the output already zipped as SysnativeFileCollectionApp.zip in the C:\Users\Username\Desktop directory.Note: If the app appears to be stuck on the message "...Waiting for SystemInfo..." for more than 5 minutes, please close the app, manually zip the output folder, and attach it to your post. If you need help with this process, feel free to request assistance. Please do not modify the output files.
- Click the 'Attach files' button at the bottom of the editor window.
- Navigate to the directory of the SysnativeFileCollectionApp.zip and then click Ok.
- Repeat for any more files, then close the 'File Upload' window.
- Once you have finished with editing your post, then please click the 'Post reply' button.
4. If you already have created a thread in Windows Crashing/Blue Screen of Death (BSOD) Assistance please post these logs in that thread.
If you have not, then create a new thread by clicking HERE and include all the information in this guide.
5. Download Speccy by clicking HERE and publish a system snapshot, then provide the web address for it in your post.
Here are step-by-step instructions on how to do this:
https://qwertyarticles.com/2018/10/07/ho...th-speccy/
Alternative:
If you can't or don't understand how to use Speccy please provide as many of the following as you can:
- System Manufacturer
- Exact Model Number (If you have a laptop check the label on the bottom of it.)
- Operating System - Windows 11, 10, 8.1, 8, 7, or Vista | If you have Windows 10 or 11, please include the version number as well as the build number. To obtain this hit the Windows key (Windows Logo Key), then type in "winver" and hit enter.
- Operating System Architecture - x86 (32-bit) or x64 (64-bit) | To obtain this hit the Windows key (Windows Logo Key), then type in "System Information" and hit enter. The information needed will be listed as "System Type".
- What was the original operating system installed on the computer?
- Is the operating system an OEM (That came pre-installed when the computer was purchased.) or a retail version you purchased and installed.
- Age of the computer as well as the age of any changes/upgrades to hardware.
- Is the computer a Laptop or a Desktop?
- CPU
- Video Card
- If Desktop: Motherboard & Power Supply (Brand & Wattage)
6. Please download and run the following memory and hard drive diagnostics using the following tutorials and attach the results:
https://www.sysnative.com/forums/threads...sed.24300/
https://www.sysnative.com/forums/threads/hard-drive-hdd-diagnostics-sea-tools-for-dos-ssd-test.4072/
